Owner and Data Controller 

RESPOL Resinas S.A.

Owner's contact email: respol@respol.pt


The user must read these Terms of Use and Privacy carefully before using the www.respol.com website. These Terms of use and privacy can be accessed through the hyperlink at the bottom of each page on our website. We advise the user to print and save a copy.

The use of the website www.respol.pt implies the unreserved acceptance of these Terms of use and privacy, which include our Privacy Policy.

These Terms of Use and Privacy are additional to the special conditions valid for each type of product or service provided on the site.


The user accepts to:

(a) not use the website www.respol.pt for illegal purposes or effects that could harm the rights of RESPOL Resinas SA or third parties and, in particular, not use the website to distribute illegal or harmful information or information that is considered disagreeable, discriminatory or offensive to RESPOL Resinas SA or third parties;

(b) not to disturb the access to the website www.respol.pt, to the computer systems of RESPOL Resinas SA, to alter the website, to use it to transmit computer viruses, hacking, computer worms, etc., or to commit unlawful acts that may be computer crime;

(c) not to infringe any patent, trademark, trade secret, copyright, database right or other intellectual property rights of any person or entity;

(d) falsely assume the identity of any person or entity including, giving false information or otherwise lying about its connection to a person or entity;

(e) comply with these general conditions of use.

If you do not comply with these obligations, RESPOL Resinas S.A. reserves the right to immediately prohibit and block access to your website and to your network without the right to compensation.

Information on the website

Although RESPOL Resinas SA has made every effort to ensure that the information included on the website www.respol.pt is correct at the time it is put into operation, RESPOL Resinas SA cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect, or may no longer be up to date.

Intellectual property / Copyright and trademark indication

The copyright and all property rights on the website www.respol.pt and all its contents are reserved by RESPOL Resinas SA. Company names, Brands and products or services displayed on the website www.respol.pt may be the trademarks of their respective holders.

The user is not granted any right or license to use any trademarks and consequently the user agrees not to alter, rent, loan, sell, distribute or create derivative works based on the content, even if partially, of the website www.respol.pt and / or of the products and services made available on the website www.respol.pt.


Any failure by RESPOL Resinas SA in the exercise or application of any right or provision of these Terms of use and privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is held by a court of competent jurisdiction to be invalid, the parties agree that the court should attempt to enforce the intentions of the parties reflected in the provision, and the remaining provisions of the Terms of Use and Privacy remain in force. The headings used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.


Types of data collected

Among the types of Personal Data that the website www.respol.com collects, by itself or through third parties, there are: email, name, surname, Usage data, Cookie, telephone number, address, country, city, billing address and various types of data.

Full details of each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed prior to collection of Data.

The Personal Data may be freely provided by the User, or, in the case of the Usage Data, collected automatically when using www.respol.pt.

Unless otherwise specified, all Data requested by www.respol.pt are obligatory and the failure to supply this Data may make it impossible for www.respol.pt to provide its Services. In the event that www.respol.pt specifically states that some Data is not mandatory, users are free to stop communicating this Data without any consequence for the availability or operation of the Service.

Users who have questions about which Personal Data are required are invited to contact the Owner.

Any use of cookies - or other tracking tools - by www.respol.pt or by the owners of third party services used by www.respol.pt will serve the purpose of providing the Services requested by the User, in addition to the other purposes described in this document and Cookies Policy.

Users are responsible for any Personal Data of third parties that are obtained, published or shared through this Service (www.respol.pt) and confirm that they have the authorization of these third parties to provide the Data to the Owner.

Data processing mode and location
Processing method

The Owner shall take appropriate security measures to prevent unauthorized access, disclosure, alteration or unauthorized destruction of the Data.

The Owner assumes the implementation of appropriate physical, electronic and management processes to safeguard and help prevent unauthorized access to personal information and to preserve the security of the Data. These processes take into account the sensitivity of the information we collect, process and store, and the current state of the technology. The Owner follows generally accepted industry standards for the protection of personal information submitted, both during transmission and upon receipt, including the use of electronic safes and tokenization services from outside service providers. However, no method of transmission via the Internet or a mobile device or an online storage method can be considered 100% secure. Therefore, while the Owner may use commercially accepted means to protect personal information, he cannot, however, guarantee its absolute security and consequent use in a manner inconsistent with this Privacy Policy.

The Owner assumes no responsibility for information that is disclosed as a result of transmission errors, unauthorized access by third parties or other causes beyond its direct control. The User is recommended responsible action in that it must also play an important role in the protection of your information. The User shall not share the user name, password or other sensitive information about your account with anyone. If the Owner receives instructions with username and password, he will always assume that these instructions have been changed beforehand.

Data processing is performed using computers and / or qualified IT tools, following organizational procedures and means strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessed by certain types of persons in charge, involved in the operation of www.respol.pt (administration, sales, marketing, legal administration) or external persons (such as outsourced technical service providers , hosting company, IT companies, communication agencies) named, when necessary, as Data Processors by the Owner. The updated list of these parts may be requested from the Owner at any time.

Legal basis for processing

The Owner may process Personal Data related to the User if one of the following applies:

- users have given their consent for one or more specific purposes; Note: According to some laws, the Owner may be allowed to process the Personal Data UNTIL the User opts for this action (opt-out) without having to rely on consent or any other legal basis to follow. This, however, does not apply whenever the processing of Personal Data is subject to European data protection legislation;

- The provision of the Data is necessary for the fulfillment of a contract with the User and / or any pre-contractual obligations of the User;

- Processing is necessary for the fulfillment of a legal obligation to which the Owner is subject;

- The processing is related to a task that is performed in the public interest or in the exercise of an official authorization in which the Owner is invested;

Processing is necessary for the purpose of legitimate interests pursued by the Owner or a third party;

In any case, the Owner will willingly cooperate to clarify the legal basis for processing, and in particular if the provision of Data is a mandatory requirement by law or contract, or a requirement to enter into a contract.


The data is processed at the owners' headquarters, and at any other places where the parties involved with the processing are located.

Depending on the location of the User, the data transfers may involve the transfer of the User Data to another country other than yours. To find out more about the processing location of such transferred Data users can check the section containing the details about the processing of Personal Data.

Users also have the right to be informed about the legal basis for data transfers to countries outside the European Union or to any international organizations governed by public international law or formed by two or more countries, such as the UN, and the security measures taken by the Owner to protect your Data.

If any such transfers occur, users may find out more by checking the relevant sections of this document or by asking the Owner using the information provided in the contacts section.

Retention Period

Personal Data will be processed and stored for as long as it is necessary for the purposes for which it was collected.


- Personal Data collected for the purposes related to the execution of a contract between the Owner and the User will be kept until such contract has been completely fulfilled;

- Personal Data collected for purposes related to the legitimate interests of the Owner will be kept for as long as is necessary to fulfill these purposes. Users may obtain specific information about the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

As soon as the storage period expires, the Personal Data will be erased. In this way, the right to access, the right to erase, the right to correct and the right to data portability can not be met after the expiration of the storage period.

The Owner may be allowed to keep the Personal Data for a longer period whenever the User has given his authorization for such processing, as long as such authorization has not been withdrawn. In addition, the Owner may be required to keep Personal Data for a longer period of time on all occasions when he is obliged to do so in order to comply with a legal obligation, or in compliance with an order of an authority.

The purposes of processing

User Data is collected to enable the Owner to provide their Services, as well as for the following purposes: Access to third-party service accounts, Contact User, View external platform content, Traffic optimization and distribution, tags, Anti-spam protection, Remarketing and behavioral goal, Registration and authentication, contact management and messaging, Interaction with live chat platforms, Interaction with social networks and external platforms, Interaction with data collection platforms and others third party, Thermal mapping and session recording, Payment processing, Transfer of data from outside the EU and Statistics.

Users may obtain further detailed information about such processing purposes and the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information about the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Contact the User
Mailing list or newsletters (www.respol.pt)

By subscribing to the newsletter or marketing communications, the e-mail address of the User will be added to the contact list of those who can receive e-mail messages containing information of a commercial or promotional nature on www.respol.pt. Your e-mail address may also be added to this list, as a result of your subscription to this service (www.respol.pt) or after making a purchase, with your consent.

Personal data collected: e-mail and full name.

Contact form (www.respol.pt)

By completing the contact form with your Data, users authorize www.respol.pt to use these details to respond to requests for information, quotation or any other type of request as indicated by the title of the form.

Personal data collected: e-mail, full name and telephone number.

Candidates for jobs (www.respol.pt)

If the information of the User is submitted through the Service www.respol.pt at the time of an application to a position in the institution, the information will be used to consider this application. The Owner may retain such information indefinitely. This information may be shared with other companies to assess your qualifications for the position in question or other available positions as well as third party operators hired to collect, maintain and review job application submissions.


The services in this section enable the Owner to monitor and analyze web traffic and can be used to track User behavior.

Google Analytics (Google Inc.)

Google Analytics is an Internet analytics service provided by Google Inc. ("Google"). Google uses the collected data to track and review the use of this service (www.respol.com) to prepare activity reports and share them with other Google services.

Google may use the data you collect to contextualize and customize the ads in your own ad network.

Personal Data Collected: Cookie and Usage Data.

Place of Processing: USA - Privacy Policy - Opt Out. Privacy Shield Participant.

Managing contacts and sending messages

These types of services allow the management of the contact database of e-mail, telephone or other contact information for communication with the User.

These services can also be used to collect data referring to the date and time the User viewed the email. They may also be used to gather information about when the User interacted with the received email, such as when the User selected the links included in the email.

MailChimp (The Rocket Science Group, LLC.)

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.

Personal data collected: name and e-mail.

Processing Location: USA - Privacy Policy. Privacy Shield participant.

Tag Management

This type of service helps the Owner to manage the tags or scripts needed by www.respol.pt in a centralized way. As a result, User Data flows through these services and there is a possibility of retention of this Data.

Google Tag Manager (Google LLC)

Google Tag Manager is a management service provided by Google LLC.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy. Privacy Shield participant.


Interaction with social networks and external platforms

This type of services allows interaction with social networks or with other external platforms, directly from the pages of this service (www.respol.pt). The interaction and information obtained by www.respol.pt are always subject to the User's privacy settings in each social network. If a service that allows social networking is installed, you can collect traffic data for the pages where the service is installed, even when users are not using it.

ShareThis (Sharethis Inc.)

ShareThis is a service provided by ShareThis Inc. that displays a widget that allows interaction with social networks and external platforms, as well as shares the content of www.respol.pt.

Depending on the configuration, this service can display widgets belonging to third parties, such as social network managers where the interactions are shared. In this case, the third parties that provide the widget will also be informed about the interactions and Use of Usage Data on the pages where this service is installed.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy.

Anti-spam protection

This type of service analyzes the traffic of this service (www.respol.pt), potentially containing Personal Data of the users, with the purpose of filtering the parts of the traffic, messages and contents that are recognized as SPAM.

Google reCAPTCHA (Google Inc.)

Google reCAPTCHA is a SPAM protection service provided by Google Inc.

Use of reCAPTCHA is subject to Google's privacy policy and terms of use.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy. Privacy Shield participant.

Registration and authentication

By registering or authenticating yourself, the User allows this service (www.respol.pt) to identify you and give you access to dedicated services. Depending on what is described below, registration and authentication services may be provided by third parties. In such cases, www.respol.pt may access some Data stored by these third party services, for registration or identification purposes.

The Owner uses the information we collect from the User and the User for various purposes, including:

- Process and respond to your requests;

- Understand the actions of users (Services visited, preferred features, usage patterns, etc.), improve the contents and characteristics of the Services provided (such as personalizing the contents to the observed interests), process and complete transactions and make special offers;

- Manage the services available and diagnose technical problems;

- Send communications at the request of the User and that are of interest to them;

- Generate and review reports and do research based on uses and patterns of use of the Services;

- Provide customer service;

- Give information and warnings about the User's account;

- Performance of obligations and defense of rights in any agreements entered into between the User and RESPOL Resinas S.A., including payments and collection.

Direct registration (www.respol.pt)

The User registers himself by completing the registration form and provides the Personal Data directly to www.respol.pt.

Personal data collected: city, date of birth, e-mail, address, billing address, full name, phone number, country.

Transfer of data outside the EU

The Owner is authorized to transfer the Personal Data collected within the EU to third countries (ie any country that is not part of the EU) only in accordance with a specific legal basis. Any such transfer of Data will be based on one of the legal bases described below. Users may question the Owner in order to know what legal basis applies to that specific service.

Transfer of data to abroad based on authorization (www.respol.pt)

If this is the legal basis, users' Personal Data will be transferred from the EU to third countries only if the User explicitly authorized the transfer after being informed of the possible risks due to the absence of a suitability decision and appropriate safeguards.

In such cases the Owner will inform the users correctly and obtain their explicit consent through the Service www.respol.pt.

Personal data collected: various types of data

View external platform content

This type of service allows the User to visualize and interact with content hosted on external platforms, directly from the pages of this service (www.respol.pt) and to interact with it. If this type of service is installed you can collect web traffic data for the pages where the service is installed, even when users are not using them.

Google Fonts (Google Inc.)

Google Fonts is a type face preview service provided by Google Inc. that allows www.respol.com to incorporate such content into your pages.

Personal Data collected: Usage data and various types of Data as specified in the service's privacy policy.

Processing Location: USA - Privacy Policy. Privacy Shield participant.

Google Maps widget (Google Inc.)

Google Maps is a mapping service provided by Google Inc. that allows www.respol.com to incorporate content of this type into its pages.

Personal Data Collected: Cookie and Usage Data.

Processing Location: USA - Privacy Policy. Privacy Shield participant.

User Rights

Users may exercise certain rights in respect of their Data processed by the Owner.

In particular, users have the rights to do the following:

- Withdraw your consent at any time. Users have the right to withdraw their consent in cases where they have given their prior consent to the processing of their Personal Data.

- Object processing of your data. Users have the right to object to the processing of their Data if processing is performed on a legal basis other than their consent. Additional details are provided in the specific section below.

- Access your data. Users have the right to know if their Data is being processed by the Owner, to obtain disclosures about certain aspects of their processing and to obtain a copy of the Data that is being processed.

- Check and ask for rectification. Users have the right to verify the accuracy of their Data and to request that it be updated or corrected.

- Restrict the processing of your data. Users have the right under certain circumstances to restrict the processing of their Data for any purpose other than storing them.

- Have your Personal Data deleted or removed in any other way. Users have the right under certain circumstances to require the removal of their Personal Information from the Owner.

- Receive your Data and have it transferred to another controller. Users have the right to receive their Data in a structured format, used in a common way and able to be read by machines and, if technically feasible, to have them transmitted to another controller without any impediment. This determination is conditioned upon the Data being processed by automated means and that the processing is based on the consent of the User, a contract in which the User is a party, or pre-contractual obligations of the same agreement.

- File a complaint. Users have the right to complain to their competent Data Protection Authority.

Details on the right of objection processing

In cases where Personal Data is processed in the public interest, in the exercise of an official authorization, in which the Owner is invested, or for the purposes of the legitimate interests pursued by the Owner, users may object to such processing by providing a reason situation, in particular to justify the objection.

Users should be aware, however, that in the event that their Personal Data is processed for direct marketing purposes, they may object to such processing at any time without giving any justification. Users can refer to the respective sections of this document.

How to exercise these rights

Any requests to exercise user rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised at no cost and will be attended by the Owner as soon as possible and in all cases in less than one month.

Cookies Policy

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service in accordance with the purposes described. Some of the purposes for which Cookies are installed may also require the consent of the user.

In cases where the Cookies installation is based on consent, such consent may be freely withdrawn at any time by following the instructions provided in this document.

Technical cookies and cookies serving aggregate statistical purposes

- Activity strictly necessary for the operation of the service

www.respol.pt uses Cookies to save the user session and perform other activities that are strictly necessary for the operation of www.respol.pt, for example, those concerning the distribution of traffic.

- Recording preferences, optimization and statistics activity

www.respol.com uses Cookies to save browsing preferences and optimize the user's browsing experience. These Cookies include, for example, those used to set language and currency preferences, or those for the management of first-person statistics used directly by the Site Owner.

Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics anonymously and aggregately and may not require user consent or may be managed directly by the Owner - depending on how they are described - without the help of a third party.

If any third-party service is listed among the tools below, they may be used to monitor the user's browsing habits - in addition to the information set forth in this and without the knowledge of the Owner. Please refer to the privacy policy of the listed services for more detailed information.

How can the User provide or withdraw consent for the installation of Cookies?

In addition to what is set forth in this document, you may manage Cookies preferences directly from your own browser, and avoid - for example - that third parties install Cookies.

Through browser preferences, you can also delete Cookies installed in the past, including Cookies that may have saved the initial consent for the installation of Cookies by this site. Users can find information on how to manage Cookies in their most frequently used browsers via the following address: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer.

For Cookies installed by third parties, users can manage their preferences and withdraw their consent by clicking on the link for removal - if provided - or by contacting the third party.

Notwithstanding the foregoing, the Owner advises that users may follow the instructions provided in the following links with EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow users to select their tracking preferences for most advertising tools. The Owner recommends that users use these features in addition to the information provided in this document.

Additional information on data collection and processing
Legal Action

Users' Personal Data may be used for legal purposes by the Owner, in court or in the steps leading to possible legal action arising from improper use of this Service (www.respol.pt) or related Services.

The User declares to be aware that the Owner may be required to disclose the Personal Data at the request of the government authorities duly authorized for this purpose.

What happens if I do not disclose my personal information

Except as provided in the following section 4.2, the personal data that we request you to provide us, including email address, address, telephone number, are required to process your order and to purchase the products on this site, in order to follow the obligations arising from applicable legislation and regulations or to provide other services provided on this site and requests by you.

Refusal to provide us with any personal data may prevent us from processing your request for the purchase of products or for the provision of other services on this site, such as Customer Support.

Failure to provide your personal information may justify our refusal to process your order for the purchase of products on this site or for the provision of services.

The disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on the use of this site or its services and purchase of products.

We will inform you if your personal data are mandatory or optional, by entering with an asterisk (*) the information that is mandatory to fill out. Failure to complete the optional data will not result in any penalty.

Disclosure of sensitive data is never requested and is prohibited.

Additional information about the User's Personal Data

In addition to the information contained in this privacy policy, www.respol.pt may provide the User with additional and contextual information about the specific services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, www.respol.pt and any third party services may collect files that record the interaction with www.respol.pt (System logs) or use other Personal Data (such as IP address) for this purpose.

Information not contained in this policy

Further details on the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How the "Do not Trace Me" requests are handled

www.respol.pt does not support "Do not Trace" requests.

To determine if any of the third-party services you use honor "Do not Track Me" requests, please read the privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by communicating to its users on this page and possibly within this Service www.respol.pt and / or - to the extent technically and legally feasible - by sending a notice to users through any contact information available to the Owner. It is highly recommended that this page be consulted several times in relation to the last modification described at the bottom.

If changes affect processing activities performed on the basis of User's consent, the Owner will collect new User's consent, where required.

Definitions and legal references
Personal Data (or Data)

Any information that directly, indirectly or in relation to other information - including a personal identification number - allows the identification or identifiability of an individual.

Usage Data

The information collected automatically through this www.respol.pt (or third party services contracted in this Service (www.respol.pt), which may include: IP addresses or domain names of computers used by users using www.respol.pt , Uniform Resource Identifier (URI) addresses, the date and time of the request, the method used to submit the request to the server, the size of the file received in response, the numeric code indicating the status of the response server (positive result , error, etc.), the country of origin, the browser and operating system characteristics used by the User, the various details of the time per visit (for example, the time spent on each page within the application) and details about the path followed within the application, with particular reference to the sequence of pages visited and other parameters about the operating system of the device and / or the IT environment of the User.


The person using www.respol.pt who, unless otherwise specified, agrees with the Data Owner.

Data Owner

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The individual or legal entity, public administration, agency or other body that processes the Personal Data on behalf of the Controller as described in this privacy policy.

Data Controller (or Owner)

The individual or legal entity, public administration, agency or other body that individually or jointly with others determine the purposes and means of processing Personal Data, including security measures regarding the operation and use of this Service (www.respol. pt). The Data Controller, unless otherwise specified, is the Owner of this Service (www.respol.pt).

www.respol.pt (or this Application)

The means by which the User's Personal Data is collected and processed.


The service provided by www.respol.pt as described in the relative terms (if available) and in this site / application.

European Union (or EU)

Unless otherwise specified, all references made in this document to the European Union include all current member states of the European Union and the European Economic Area.


Small data units stored on the User device.

Legal information

This privacy statement was prepared based on determinations of multiple laws, including Arts. 13/14 of Regulation (EU) 2016/679 (GDPR - General Regulation on Data Protection).


This privacy policy refers only to www.respol.pt, if not stated differently in this document.